Returns and Exchange
Returns & Exchanges
We want you to be completely satisfied with your Timecraft purchase. Please review our returns and exchange information before sending an item back.
14-Day Returns
Eligible items can be requested for return or exchange within 14 days of delivery.
Original Condition
Items should be unused, unworn and returned with their original packaging and accessories.
Easy Exchange
If your return or exchange is approved, we will guide you through the next steps.
How to Request a Return or Exchange
Contact Us
Contact our customer support team with your order number and details of your return or exchange request.
Receive Instructions
Our team will review your request and provide the relevant return instructions if your item is eligible.
Pack Your Order
Pack the watch securely and include the original packaging, accessories and any items supplied with your order.
Inspection
Once received, the returned item will be checked before the return or exchange is approved.
Return Conditions
- Items should be unused, unworn and in their original condition.
- Original packaging, accessories and included items should be returned where applicable.
- Items showing signs of wear, damage or alteration may not be eligible for return or exchange.
- Return and exchange requests must be submitted within the applicable return period.
- Certain products or special orders may have different return conditions where stated at the time of purchase.
Need Help?
If you have any questions about a return or exchange, please contact our customer support team before sending your order back.