UK orders are generally delivered within 2–4 business days after dispatch. Delivery times can vary depending on the courier, weekends, bank holidays and other circumstances.

Express delivery may be available for selected orders and locations. Available delivery options and any applicable charges will be shown at checkout.

International delivery may be available to selected destinations. Delivery options, estimated times and applicable shipping charges will be displayed at checkout where available.

If tracking is available for your order, tracking information will be provided once your order has been dispatched. Please allow some time for the courier's tracking system to update.

If you need to change or cancel an order, please contact us as soon as possible. We will try to help before the order is processed or dispatched, but changes cannot always be guaranteed.

We aim to supply genuine products as described on our website. Product documentation and included accessories can vary depending on the specific watch and brand. Please check the individual product listing for details.

Warranty coverage can vary depending on the specific watch and brand. Please refer to the product listing or warranty information supplied with your purchase for the applicable terms.

Eligible items can generally be requested for return or exchange within 14 days of delivery. Items should be unused, unworn and in their original condition with applicable packaging and accessories.

Returned items should be unused and unworn and should be returned in their original condition. Signs of wear, damage, alteration or missing accessories may affect return eligibility.

Please contact our customer support team with your order details before sending anything back. We will review your request and provide the appropriate return or exchange instructions.

If you have a question about an order, product, delivery or return, please use the contact options provided on our website. Our team will review your enquiry and assist you as soon as possible.

Please contact us as soon as possible after receiving a damaged order. Include your order details and clear photographs of the packaging and product so we can review the issue and advise you on the next steps.